Terms and Conditions
Erogear, LLC will provide warranty service free of charge for a period of one year. Expense of materials and shipping will be paid by the customer. Items deemed to have been abused or failure attributed to normal wear and tear (at the sole descretion of Erogear, LLC) will be serviced based on the standard fee schedule.
For domestic orders shipping to the United States, a 50% down payment must be received before work will begin on a project.
For international orders shipping outside of the United States, a 75% down payment must be received before work will begin on a project.
For all orders, payment of any remaining balance and shipping expenses will be payable by the customer before an order is shipped.
Erogear, LLC accepts all forms of payment available via PayPal. This includes but is not limited to:
-Credit card (fee applies)
-Bank transfer (no fee if payment is listed as a “personal transaction”)
We also accept check by mail, payable to “Erogear, LLC”.
PayPal notice: For all credit card transactions, PayPal charges a (3% + $0.30) fee which Erogear, LLC will add to the customer invoice. This charge also applies to any bank transfer transactions not listed as “personal transaction”.
We prefer to use FedEx Express for trackablility and excellent parcel treatment. We insure all parcels for the full purchase price of the item. For international customers, we may agree to list the contents as a “gift” or other designation to decrease any import tariffs. All tariffs incurred are payable by the customer. Listing a parcel’s contents as a lesser value than the actual value does not obligate Erogear, LLC to pay any tariffs incurred.
Any import tariffs incurred for any shipments originating outside the United States for delivery to Erogear, LLC will be payable by the customer.
Erogear, LLC will not be obligated to refund payment for the loss of any parcels upon shipment due to theft, damage or otherwise. The application of parcel insurance via the shipping company used will likely provide adequate compensation for such loss. All claims thereof must be directed to the shipping company.